Remote workers must stay connected at home, on the road, or working with a client. That means they need to use a reliable, feature-rich phone system that is easy for employees to manage remotely.
A VoIP solution fits the bill. It also saves businesses money on expensive hardware and time-consuming setup.
Reduced Costs
Unlike traditional PBX exchange systems, with physical hardware that requires maintenance and incurs phone bills and costs-per-call, VoIP technology works over the Internet. Your team members can use it on smartphones, computers, or tablets with a stable internet connection.
Additionally, with the right unified communication system, you can track call data, including who receives calls at certain times and how long customers are on hold. This information can help improve customer service and employee training.
With VoIP, you can also enable your team to work on the go with business mobile apps. This allows them to be accessible to clients, colleagues, and suppliers no matter where they are. This can also eliminate the need for personal cellphone minutes or a separate work phone line.
Enhanced Security
VoIP providers maintain security infrastructure on a central server, which helps protect sensitive information from hackers. Check a comprehensive post on VoIP systems; they also provide frequent system updates and scanning to prevent malware vulnerabilities.
Encourage remote employees to use WiFi encryption and WPA2 for their work devices. This will prevent phishing attacks, which are when cybercriminals impersonate members of an organization to obtain personal information like passwords or credit card numbers.
A cloud-based VoIP system separates business from personal calls and texts, and you can configure it to block spam or unwanted callers. Plus, remote workers can access their phones from any device with an internet connection, enhancing flexibility and productivity. This is a crucial feature for remote teams that must stay connected as they grow and evolve. Integrating your phone system with CRM to create a unified communications solution is also easy.
Flexibility
The ability to work remotely is a significant benefit of VoIP. This flexibility enables companies to meet the needs of employees while also saving on the cost of office space and equipment.
In addition, VoIP systems can be used on any device with a reliable internet connection. Employees can work from home, the coffee shop, or any other location with a good internet connection.
Employees can prioritize customer calls using automatic call routing from the office or home. This feature ensures customers reach the right agent first and reduces call-wait times. Additionally, if an employee is not available, callers can be rerouted to another available team member. This minimizes customer frustration and improves service.
Scalability
When it comes to remote work, scalability is critical. Businesses need to ensure their call capacity is ready for any business growth that may happen.
With VoIP, this is easier than ever before. All employees need a device to make and receive calls (like smartphones, tablets, or computers). They also need an Internet connection that is fast enough to use VoIP. For many companies, this is a standard home WiFi or cellular connection.
In addition, a virtual PBX system can be accessed using the same software your team uses for their other business applications like CRM and chat tools. As a result, you won’t need to spend extra time and money installing new hardware or training employees on the latest technology.
Collaboration
VoIP systems enable teams to stay connected and collaborate regardless of where they are. Moreover, some providers offer free software to help unified communications for remote work and eliminate costly hardware and time-consuming setups.
Using a business phone system with CRM integrations gives remote team members context on customer needs, call history, and subscription status before they pick up the phone. This makes calls more efficient and improves the overall customer experience.
In addition, VoIP allows employees to use their cell phones for work-related calls by allowing call forwarding with local numbers and free tolls. Additionally, a virtual attendant and auto-attendant can help direct customers to the right person, regardless of location. These features allow businesses to improve communication and efficiency while keeping costs down.
